AFTER-SALES
Warranty & after-sales
Every OutIn Malaysia purchase is covered by a 12-month local warranty, with one-to-one exchange for eligible claims and support from the local team.
CLAIM PROCESS
How a warranty claim works
Gather your order details
Have your order platform (this store, Shopee or Lazada) and order number ready.
Document the issue
Take clear photos or a short video showing the problem.
Contact the Malaysia team
Reach us via the contact form or the after-sales line with your details.
We’ll take it from there
The team confirms eligibility and arranges the next step — including one-to-one exchange for eligible claims.
ELIGIBILITY NOTES
Good to know
What should I prepare before contacting support?
Your order platform, order ID, photos or a short video of the issue, and your contact details — this helps the team resolve your claim faster.
Is water or liquid damage covered?
Splash-resistance ratings are not permanent, and liquid damage is not covered under warranty. Handle electronics with care around water.
AFTER-SALES LINE
Talk to the after-sales team
For warranty claims, contact +60 17-657 0311 or send a message through the contact form with your order details.