RETURNS
Returns & exchanges
Please contact the OutIn Malaysia team before sending anything back — we’ll confirm eligibility and guide you through the process.
HOW IT WORKS
The returns process
Contact support
Message the team via the contact form before returning any item.
Share your order details
Include your order number and the reason for the return or exchange.
Eligibility check
The team confirms whether your item qualifies and explains the next steps.
Resolution
Eligible warranty claims are handled with one-to-one exchange; other cases are resolved case-by-case.